Robotic Process Automation continues to be the key driver behind enterprises’ digital transformation initiatives, where the end objective is to strive for operational resilience. Unfortunately, many digital projects haven’t moved beyond the piloting phase since 2018.
As a result, the success rate with digital transformation has been sketchy, with less than one-third of the expected impact achieved from recent investments. And, up to 50% of RPA bots failed after initial deployment. RPA is a software robot programmed to perform well-defined, rule-based tasks using well-structured datasets, formats, steps, and outcomes. But these bots will struggle, or at worst, break in the face of unstructured data or process variations.
Digital technologies like RPA and other automation tools should be fed with digital intelligence before they can impact where it matters: customer experience, competitive advantage, visibility, and compliance.That commences with a deeper understanding of how your employees work. This is where a task mining software solution can really make a difference.
Task Mining – The Key to Unlocking Digital Intelligence
Evaluating how businesses operate or current processes work is essential for fetching digital intelligence. This data demonstrates process gaps and variations and helps identify areas for immediate improvement. For example, task mining software solution captures and analyzes how resources interact with in-house systems and applications at the task level through recordings and snapshots. Such information provides valuable insights regarding what employees actually do while performing a particular task and identifies everyday actions. Based on such data, decisions are made to improve processes further and guide future automation efforts.
Task mining allows companies to monitor tasks, provides a deeper understanding of current processes, supports automation efforts, and ensures that transformation is aimed at where owners can achieve the most significant productivity gains.
Primarily, a task-mining software solution focuses on two core objectives:
Analyzing resource productivity
A task mining tool helps companies understand the productivity level of each employee and the amount of time they spend on specific tasks, applications, or websites. It also discovers applications and websites frequently used by users.
Analyzing task productivity
Task mining allows owners to dive deep into the core of each task to understand where the most productive users are working, and which tasks are being executed parallelly.
Insights captured from the above-mentioned objectives will further enable owners to implement automation tools like RPA bots in specific areas to boost employee productivity.
Task Mining Software Solution – Benefits and Use Cases
Task mining serves the sole purpose of evaluating performance for further improvement. Hence, the benefits are centered around its core objectives.
Evaluate employee productivity
Task mining scrutinizes how people interact with machines to provide a deeper understanding of employees’ productivity via user data such as clicks, data entry, and keystrokes. The data is further analyzed for valuable task insights to demonstrate employee productivity, enhance user-data visibility, identify roadblocks in process execution, and suggest remedies for risk mitigation.
Find automation opportunity
Task mining leverages various insights on performance, productivity, and frequency to identify significant automation opportunities in standard processes or inefficient, repetitive tasks. The software assembles employees’ desktop data, including logs of user actions (mouse clicks, keystrokes, etc.) and screenshots, evaluates using ML technology, and recommends automation accordingly.
Identify process variations
Task mining software uncovers areas where predefined execution rules are repeatedly violated. For example, when employees deviate from the order in which the tasks and process steps should occur, or exceed time limits of certain events, and when a step during execution is skipped or repeated. The tools alert owners of process nuances at the task level for future analysis and improvement opportunities.
Reduce process gaps
This software solution helps enterprises develop strategies for identifying critical process gaps and suggesting remedies to address the root causes.
Confirm for compliance
Task mining combines user interaction and business data during business process analysis to capture valuable insights. Such datasets are critical in Process Discovery, compliance conformance checking, root cause analysis, performance analysis, automation opportunity identification, and segregation of duties.
Remove redundant tasks
Since task mining helps identify variations in task execution, the software solution can quickly arrest time-intensive areas impacting employee productivity. Every business process includes recurring tasks, which are integral to the process. The tool, therefore, identifies similar workflows, compared against higher valued tasks, and recommends eliminating redundant workflows or rationalizing application implementation.
Improve task efficiency
Workforce productivity is directly proportional to task efficiency. Task mining captures data about process efficiency in real-time, enabling owners to consider automation implementation for efficient and faster executions.
Elevate user and customer experience
Task mining software analyzes tasks to identify system bottlenecks or other inefficiencies and enables owners to implement new software solutions for improvement. This is how task mining helps owners optimize their time and resources more productively and achieve quality performance. In addition, it further increases customer experience through prompt service and response while elevating employee morale at the same time.
Task Mining – Empowering Employees for Better Engagement
Task mining software solution enables the discovery of process inefficiencies arising from manual work models that directly impact employee productivity and indirectly the latter’s engagement. Therefore, evaluating the intersection of resources, processes, and data allows proper time and resource optimization and initiates business transformation in the true sense. This is where task-mining software plays a critical role. It connects the dots between user task data, system logs, and business data, empowering owners to eliminate process friction, improve customer service, enhance employee productivity, and accelerate transformation.
Furthermore, this technology identifies optimum patterns of task execution so that employees are relieved from repetitive tasks and contribute better elsewhere. Task mining is often considered a personal productivity tool for employees, allowing them to see how exactly they are executing each task and how they can improve further with additional automation support. Such an approach contributes to elevating employee engagement at the same time.
Conclusion
As stated earlier, task mining software solutions arrest variations, discrepancies, and gaps within each process at a task level, directly impacting employee productivity and overall operational efficiency. So, by identifying areas for digital transformation, the tool is now helping employees to step up their productivity levels and stay more engaged in higher-valued tasks.
